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Before you contact us please make sure you have read through our wide array of self service web hosting support options. Most customers will find that their questions are already addressed in our support resources.
We believe very strongly in providing 24/7 support to all of our customers. You may contact us in several ways, usually with an almost instant response.
The Help Desk, which is staffed 24/7/365, is your first step to contact our sales, support, and billing teams. Most issues or inquiries can be resolved in a timely manner through the Help Desk. Our average response time is currently under 30 minutes. We require all current customers to open a ticket before contacting us via phone or live chat. This allows you and our staff to track any ticket from the beginning to resolution.
Although we'd prefer that our customers use our helpdesk as a primary source of contact, communication via email
is also available and will automatically open a ticket in our helpdesk. To insure the fastest response time possible,
we request our customers to please send all e-mails to the appropriate addresses listed below:
We offer Support, Sales and Billing Live Chat 24/7/365. A Live Support link can be found on the left side of most pages on our web site.
Our Sales and Support departments are available via telephone 24 hours a day, 7 days a week. The Billing department is available via telephone from 9:00am - 5:00pm EST Monday through Friday. Callers may reach us toll free at +1.866.929.6284 or at +1.978.946.5746 .
For tracking purposes we require that you open a HelpDesk ticket before calling our staff. Please have your ticket ID with you when calling. The ticket ID starts with 3 letters and is followed by 5 numbers.
400 Minuteman Road
Andover, MA 01810
Our Fax line is available at: +1.718.228.7603