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Customer Testimonials
"I have recently moved from my old web host and started using your services. Before making the final decision to use your services, I "tested" the Support staff at successfulhosting and several other host services. I wrote a list of questions and sent it t.."
Randy Freed
www.Rankel.com
"I have been a designer for a number of years and until now I have never found a company so willing to go out of there way to help. I have been hosting for about 2 years with another company and was really getting tired of pad answers to my problems that w.."
Gabriel Meacham
www.windnetinc.com
"Your guys and gals are the greatest. Really appreciate your service over the years. I recommend you to everybody!.."
Jack Mauldin
www.targetlifts.com
"I\'d like to thank the crew at Successfulhosting for continuing to provide excellent value and service. I\'ve been with them for 5 years, hosting both business and non-profit sites. They just get better over time - more features for less money, continual .."
Marie Ramos
www.softspaceinc.com
"I have just left a hosting service that has been unhelpful, unknowledgeable and unwilling to assist with any problem, usually making me feel like an idiot and having me chase my tail to fix the problem, which ultimately fell back on to their plate. I c.."
Todd Lamothe
www.theorchidguys.com
"I just wanted to say how great your reseller plan is and how smooth the control panel is. Also, you guys are totally thorough, professional, caring and aggressive about customer service. Everyone on your team, from the sales department to technical suppor.."
Alonzo Fleming
www.pureacademics.com
"After being a customer of Successful Hosting for over five years, I just can't believe it just keeps getting better, their Control Panel providing many features for even those who only need mid- to low-level hosting packages. Publishing Dreamweaver files .."
John Shepp
www.freedomisknowledge.com
"Thank you very much for your help. I've been stunned the last couple of days with the quick response times to my questions. You guys are great!.."
Nick Razum
www.nixwebs.com
"You guys have the best service I've ever seen. I'll be hosting with you for a long time. Thanks a million .."
Cami Miller
www.coachcami.com
"At then end of 2002 I was selected to put together a rather large site. The idea had been around a while and finally got the go ahead to start taking action on it. I started building the site and looking around for hosting. I contacted a fellow who had.."
David DeBoer
www.aadistrict8.org
"So far I'm more than satisfied, and think you offer a kick-ass service for a very reasonable price! I spent 3 18 hour days solid studying IPPs websites, and only found about 1 of 5 that made the 2nd pass list. Out of about 50 to 80 hosters, there were onl.."
Phil Martin
www.caprifleet.com
"The support staff with SuccessfulHosting.com is second to none! Being a novice with web development, I am usually nervous talking to support technicians. The support staff at SuccessfulHosting.com did not belittle my requests and spoke in a language that .."
Brad Hostetler
www.CategoryONEGames.com
Successful Hosting Terms of Service (TOS)
Successful Hosting (the "Company") agrees to furnish internet and/or web hosting services to the Subscriber, subject to the following Subscriber Agreement (Terms of Service) and Successful Hosting's Customer Policy. Please be sure to read both documents before becoming a Subscriber. The provisions of the Subscriber Agreement and Customer Policy may be changed, at the sole discretion of the Company, from time to time and without previous notice to the subscriber or customer. Each Subscriber understands that changes by the Company shall not be grounds for early contract termination or non-payment.
Important Notice
Use of Successful Hosting Service constitutes acceptance and agreement to all of Successful Hosting's Subscriber Agreement and customer policies. Any use of a Successful Hosting service is subject to the provisions of this contract and all terms of Successful Hosting's policies.
This Agreement, and all disputes in regards to, shall be construed in all respects in accordance with the laws of the State of New York. Use of Successful Hosting services constitutes an acceptance of the State of New York as proper venue for all disputes.
Payment
Establishment of this service is dependent upon receipt of the stated charges by the Company. Each additional payment is due on the first day of the month for that month's service. All Payments received by Successful Hosting from its customers and subscribers are non-refundable.
Payments and Fees
Service will be interrupted on accounts that reach 10 days past due. Service will only be reconnected upon receipt of all amounts due.
If the customer cancels service for any reason, all charges for that period are considered earned for all tasks and services Successful Hosting is to perform.
Accounts that are not collectable by Successful Hosting may be turned over to an outside collection agency for collection. If your account is turned over for collection, you hereby agree to pay the Company a "Processing and Collection" Fee of not less than $100.
Service Rates
Subscriber hereby acknowledges receipt of the nature of the service furnished and the initial rates and charges by the Company. Subscriber is aware that the Company may change the specified rates and charges from time to time in the sole discretion of the Company and without previous notice to its subscribers and customers.
Refund and Disputes
All billing disputes must be reported within 30 days of the time the dispute occurred. All payments to SuccessfulHosting.com are nonrefundable.
Failure to Pay
The Company may, in its sole discretion, temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees or other fees as imposed by this Agreement.
Account Cancellation
Requests for canceling accounts must be submitted via our online cancellation form. All other forms of notice will not constitute acceptance of any cancellation. All cancellations must submitted with at least 5 days notice. By requesting your account cancellation you are requesting that we close your account immediately upon receipt.
New Domain Accounts
All new subscriber accounts requiring new domains should be available within one to three (1-3) business days. However, this process may sometimes require up to 7 business days or longer if complications persist. If the new domain is registered by Successful Hosting, on behalf of the account holder, a $14.99 fee (per domain year) will be charged by Successful Hosting.
Transfer of Domains
If a new Subscriber accounts will involve the transfer of a domain from another provider to Successful Hosting, a minimum of one to three (1-3) days is required before such accounts will be available. However, such transfers may take longer due to the unpredictable nature of the transfer process. Therefore, Successful Hosting makes no guarantees regarding the amount of time a domain transfer may take.
Support Boundaries
- Successful Hosting provides support related to your server or virtual site.
- Successful Hosting does not offer technical support for application specific issues or any other software issue, unless Successful Hosting supplies the software to the Subscriber. Successful Hosting can only support the unmodified software as delivered.
- Successful Hosting does not provide technical support for Successful Hosting Subscribers' third party customers or subscribers.
- Successful Hosting encourages Subscribers to contact support for assistance. If the internet is accessible to you and you have other questions, please refer to our home page at http://www.SuccessfulHosting.com.
Internet Protocol Address Ownership
The right to use any IP address assigned to a Successful Hosting Subscriber or customer shall belong only to Successful Hosting, and the Subscriber or customer shall have no right to use that IP address except as permitted by Successful Hosting. Successful Hosting shall maintain and control ownership of all IP numbers and addresses, and Successful Hosting reserves the right to change or remove any and all such IP numbers and addresses. Successful Hosting recommends using name-based hosting, as opposed to IP addresses, and will periodically review IP address usage. If Successful Hosting finds that clients are not using name-based hosting whenever possible, but IP addresses instead, Successful Hosting may revoke authorization to use those IP addresses.
Bandwidth and Disk Allocation
Successful Hosting will monitor Customer's bandwidth and disk usage, and shall have the right to interrupt or terminate service if a Subscriber or Customer's bandwidth or disk usage exceeds the agreed allocation. Such corrective action may include the assessment of additional charges, disconnection or reconnection fees for any and all Services, or termination of this Agreement. If Successful Hosting takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action.
Spam, Bulk Email, Mailing Lists, and E-mail Attachments
Successful Hosting takes a zero tolerance approach to the sending of unsolicited ads or emails (Spam) over our network. This means that subscribers and customers of Successful Hosting:
- May not use or permit others to use our network to transmit Spam.
- May not host, or permit hosting of, sites or information that is advertised by Spam from other networks.
If an alleged violation of our Spam policy is reported, Successful Hosting:
- will initiate an immediate investigation (within 24 hours)
- may restrict customer access to the network to prevent further violations
- may restrict, suspend or terminate customer's account.
- will immediately remove any subscriber or customer hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases
Mailing Lists:
Mailing lists that are composed of more than 20 recipients, MUST follow a
"Double-Opt-In" procedure for collecting the recipients' email addresses.
Additionally, ALL mailings to list subscribers MUST contain a functional
"Unsubscribe" link at the top of the email (not the bottom) that results in
immediate (within 24 hours) removal of the requestor's address from the
list.
Attachments:
Please be aware that our Mail Servers are restricted to 10MB attachments,
but that the acceptable size may be as much as 25% less, based on encoding
performed by your Email Client, at the time of sending.
Email Redundancy:
Please be aware that as a result of the additional expense and overhead
required to backup email messages, we DO NOT backup email at all. In order
to keep our pricing at a minimum, this is not a financially feasible task, as it would more than
triple the required storage and hardware necessary to offer this capability.
Miva Merchant Shopping Cart
As a result of how Miva handles licensing and closely monitors the licensing of their products, we are unable to offer refunds once this software is installed by a customer. Once the customer installs the software from their (our) control panel, the installation license is immediately and irrevocably locked onto the domain that it was installed for. The customer is prompted that there will be a charge for this service and we will not under any circumstances issue a refund once the software is installed.
System Security
Subscribers and customers are prohibited from violating or attempting to violate the integrity and security of the Successful Hosting servers, system, or network. Successful Hosting will investigate reported occurrences and may contact and cooperate with law enforcement authorities to prosecute Subscribers and customers who are believed to be involved in such violations.
By using Successful Hosting services and systems, Subscribers and customers agree not to:
- access data, or log into a server or account, which such User is not authorized to access;
- attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
- attempt to interfere with service to any user, host or network, including, without limitation, "overloading", "flooding", "mail bombing", or "crashing";
- forge any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting;
- take any action in order to obtain services to which such User is not entitled;
- run background processes;
- use excessive resources on a server;
- or use the services provided in any other way other than as intended for website operation.
Violation of Policies
If inappropriate activity is detected, all accounts of the Subscriber or customer in question will be deactivated until an investigation is complete. Successful Hosting is under no duty to look at each Subscriber or customers' activities to determine if a violation of the Successful Hosting Subscribers Agreement or Customer Policy has occurred. Successful Hosting does not assume any responsibility through our policies or agreements to monitor or police activities on our servers, system, or network.
Violations may be handled by any of the following corrective actions, as well as to any other actions listed in this Agreement or Customer Policy:
- an email, warning them of the violation.
- may be subject to a temporary suspension pending a Subscriber or customers written agreement to refrain from any further violations.
- immediate suspension or termination of service without further notice.
Successful Hosting reserves the right, to drop any section of IP space involved in any violation of this Agreement or Customer Policy if it appears that the offending activity is causing harm to parties on the Internet. In addition to the above actions, any violation of this Agreement or Customer Policy will result in a fee of $200 charged to the account of the Subscriber. Any further violation will result in a fee of $500 and immediate termination of the account. Subscribers and customers who violate this policy agree that in addition to these penalties, they will pay $150 per hour that Successful Hosting personnel must spend to investigate and correct the matter. Successful Hosting reserves the right to pursue civil remedies for any costs and/or damages associated with the investigation and correction of any policy violation.
Suspension of Service or Cancellation
Successful Hosting reserves the right to suspend network access to any customer if, in the sole judgment of Successful Hosting, the customer's server is the source or target of the violation of any of the other terms of the Successful Hosting Subscriber Agreement or Customer Policy, or for any other reason which Successful Hosting chooses. Prior notification to the Customer is not assured.
Uncontrolled Interruptions of Service
Subscriber acknowledges that the services provided by Successful Hosting can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Indemnification
By agreeing to the Successful Hosting Subscriber Agreement and Customer Policy, and/or using Successful Hosting services, Subscribers and customers agree to indemnify Successful Hosting for any violation that results in a loss to Successful Hosting or the bringing of any claim against Successful Hosting by any third-party, including any damages of Successful Hosting, any awards against Successful Hosting, plus all costs and attorney's fees.
Sub-Networks and Resellers of Successful Hosting Services
The Subscriber Agreement and Customer Policy must be followed by all Sub-Networks, resellers and managed servers of Successful Hosting services. Failure to follow any term or condition will be grounds for immediate cancellation of all Successful Hosting services. You are responsible for insuring the actions of your clients do not violate these Terms of Service. Successful Hosting recommends that you implement similar or stricter Terms of Service to control your clients and prevent violations of Successful Hosting terms.
Responsibility for Content
Successful Hosting is not responsible for the material input by others and not posted to the Successful Hosting Network by Successful Hosting. Successful Hosting is not responsible for the content of websites linked to the Successful Hosting Network; links are provided as Internet navigation tools only. It is absolutely forbidden to host pornographic content or IRC servers. You, as Successful Hosting's Subscriber and customer, are solely responsible for the content stored on and served by your Successful Hosting server.
Disclosure to Law Enforcement
The Successful Hosting Customer Policy specifically prohibits the use of our service for illegal activities. Therefore, Subscribers agree that the Company may disclose all relevant information to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition Successful Hosting shall have the right to terminate all service set forth in this Agreement.
Waiver
A waiver by the Company of, or failure to act on, any breach of any provision of this Subscriber Agreement or Customer Policy shall not operate as, or be construed as, a continuing or subsequent waiver of any other breach of any provision thereof, or as a waiver of any legal right or remedy.
Transfer or Assignment
Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
Captions
Successful Hosting uses the captions in this Agreement for convenience only and shall not be considered a part hereof or affect the construction or interpretation of any provision of this Agreement.